al ries and jack trout Why are critics and detractors a very valuable resource for your business? How to communicate correctly with critical customers? Here are 7 wise tips from the business bestselling Get Feedback by Jay Baer. Thank the customer A compliment in response to a complaint, an apology for the inconvenience is a virtuoso trick to help turn the situation in your favor. Do not forget that the success of your business depends primarily on how many satisfied customers among your customers. Be active By actively engaging with your audience, you enhance the quality of your customer service, and this increases the efficiencyRead More →